Prices
Prices displayed on the website of www.costadelS.com are per property, and per night, unless otherwise indicated. All prices are in Euro’s unless stated otherwise. Prices include all applicable taxes. Prices are subject to change at any time without affecting existing reservations, except for any changes to statutory or regulatory taxes imposed by the competent authorities.
Prices include full cleaning of the property before and after the arrival and departure of each guest, maintenance of the property, cost of water, electricity, gas, and internet. In case of an emergency, you can contact us 24 hours a day by calling + (34) 699 258 563. Extras such as parking, cleaning, cots, high chair etc. are available at extra cost.
Conditions and reservations process
After you have made a reservation for one of our properties, you will receive a written confirmation with the dates of the properties you have booked, and any extra services you may have booked.
You will receive a confirmation explaining how to get to the properties where one from our team will be waiting for you to give you the keys to the properties, show you around and answer any questions you may have.
Payment methods and booking fees
To make a booking you must go through the payment process on the website of www.costadelS.com. Payment of the booking will formalize your contractual relationship with CostadelS Terms of payment:
· The payment of the booking includes the rental, cleaning, deposit and extra optional services
· In case of cancellation, see our cancellation policy
· If you reserved your property through a third-party provider (for example Airbnb, Booking.com, etc.), please note that you are bound by the terms and conditions of that third party provider, whether for payment, reservation, or cancellation.
Change of reservation
Generally, we cannot change a reservation after it is confirmed. However, if you wish to change any aspect of a reservation, please let us know as soon as possible by contacting us by email: info@costadels.com We will do our best to help where we can.
Cancellation policy
Cancellations must be made in writing to info@costadels.com
The following cancellation fees apply:
· From the booking date until 60 days before check-in: 0% fee of the total rent
· From 59 days to 30 days before check-in: 50% fee of the total rent
· From 29 days to check-in date: 100% fee of the total rent
If, due to circumstances, the property is not available for occupancy, CostadelS reserves the right to move you to an alternative property with similar characteristics at no extra cost. If for any reason we are unable to relocate you or provide you with alternative property, CostadelS reserves the right to relocate you at no extra cost. If CostadelS is unable to find a substitute location, the reservation will be cancelled and a full refund will be made. However, if a reservation is cancelled due to causes attributable to are to the guest or his personal circumstances, the reservation fee will not be refunded.
Access to the property / Check-in
The check-in time is from 16.00-23.00 on the first day on your booking confirmation, regardless of the arrival time.
One from our team will meet you at the property at the agreed check-in time.
We will contact you before your arrival to agree upon the check-in time. We would also ask you to call us upon arrival time so we are sure that you arrive on time. Please contact us by phone: + (34) 699 258 563.
Check-in outside ordinary check-in time
If you want or need to check-in outside ordinary check-in time, please let us know as soon as possible, minimum 2 days before your arrival. Use the following e-mail: info@prop-eye.com or call us +(34) 699 288 563.
The fee for check-in time outside ordinary check-in time is 50 Euros + VAT.
Contract and registration
Upon arrival you must sign a rental agreement with the owner or by CostadelS of the property, as well as the legal documentation for the local authorities, which is a police registration form including surname, first name and passport details. This procedure is mandatory for guests over 15 years old, in accordance with current Spanish law. Any guest who refuses to do so will not be granted access to the property without this procedure.
Departure from the property / Check-out
The check-out time and return of the keys are 06.00-11.00 on the last day indicated on your booking confirmation. Please ensure that all sets of keys received on arrival are returned.
One from our team will meet you at the property at the agreed check-out time.
We will contact you before your departure to agree upon the check-out time.
Check-out outside ordinary check-out time
If you want or need to check-out outside ordinary check-out time, please let us know as soon as possible, minimum 2 days before your departure. Use the following e-mail: info@prop-eye.com or call us +(34) 699 288 563.
The fee for check-out time outside ordinary check-out time is 50 Euros + VAT.
Cleaning and linen
Full cleaning is provided before and after the departure of new guests. Weekly cleaning is not included during longer stays, for example. 2 weeks or longer stays, but extra cleaning can always be organized at extra cost.
Thorough final cleaning is included in the price, but we kindly ask our guests to leave the property in tidy conditions, dispose of waste and clean dirty dishes as a courtesy to our cleaners and future guests.
Special requests
Our goal is to meet the needs of our guests. Please contact us if you require additional service or a special request. We will do everything we can to make your stay as pleasant as possible.
Please contact us by e-mail: info@prop-eye.com or call us +(34) 699 288 563.
People with reduced mobility
A limited number of accommodations in our portfolio have easy access and may be suitable for special needs. If you need more information, please contact us before booking and we will be happy to help you.
Please contact us by e-mail: info@costadelS.com or phone: + (34) 000 000 000
Number of guests
The maximum number of guests allowed in a property is stated in the descriptions of each property.
For both health and safety reasons it is not allowed to use the property for a number of guests higher than what is stated on the booking confirmation. Failure to comply with this rule may constitute grounds for termination of the contract by CostadelS and reserves the right, if deemed necessary, to expel guests not confirmed in the original booking.
Behavior
At CostadelS we want our guests to enjoy their stay. We ask everyone to maintain respectful and social behavior, both in the property and with the neighbours.
Please keep in mind that while you may be on holiday, you will be staying in a private property surrounded by locals. If for any reason there is a complaint, claim or complaint from neighbours or by the appropriate authority for the behavior of one or more guests, you may be asked to leave the property and there will be no refund. In addition, any damage or breakage will be deducted from the deposit. Please keep in mind that most communities in Spain have their own rules that guests must abide by.
In general, we ask you to not do the following
· Damage furniture or property
· Make noise after 21:00 in the property, on the terrace, or in the common areas
· Disturb neighbours when opening/closing doors, carrying suitcases, etc.
· Have parties or loud parties in the apartment
· Organize illegal activities on the premises
· Smoke in the property. (Violating this rule results in a fine of the total deposit amount)
· Bring pets into the property
· Use a charcoal grill
Keep in mind that
· The owner of the property (or CostadelS on behalf of the owner) reserves the right to remove the guest(s) without refund if the property rules are not followed
· CostadelS cannot be held responsible in case of theft or accident in the property
· CostadelS cannot be held responsible for noise generated by urban works, road works, alterations or construction of new buildings and other nuisance caused by external factors
· CostadelS cannot be held responsible in case a specific property is not suitable for occupation due to violence, major acts of God, etc.
· Some properties or features may be changed, replaced or removed at any time without prior notice
Pets
Please note that pets are not allowed in the majority of our accommodations. If you are travelling with a guide dog (for example visually impaired, police dogs etc.), please contact us before booking so that we can find suitable accommodation for you.
Please contact us by e-mail: info@costadelS.com or phone: + (34) 000 000 000
Complaints
If you have a complaint during your stay, please let us know as soon as possible so we can resolve it immediately.
The company will not accept any claims made after your stay. We will always do everything in our power to resolve any complaint that may arise as efficiently as possible. Please note that an official Andalusian government complaint form is available upon request.
Please contact us by e-mail: info@costadelS.com or phone: + (34) 000 000 000
Guarantee deposit
A deposit is required. The deposit is 1 500 Euros for Villas and 200 – 500 Euros for 1-3 bedrooms apartments.
he damage deposit is usually refunded between 7 and 10 working days from your check-out date, provided that during the inspection no abnormality, breakage or defect is found in the property, furniture, appliances and other elements. If this is found, these will be deducted from the refund of the deposit. We reserve the right to use all or part of the deposit to cover the cost of any repairs or replacements we have had to undertake.
Changes of accommodation
Changes to the booked accommodation in case of force majeure, act of God, maintenance problem, etc., the company reserves the right to change the allocated property for another of equivalent or higher level than the amount you have booked or proceed to reimburse the full cost of the reservation.
Responsibility
CostadelS takes no responsibility for lost or misplaced luggage, theft, damage or accidents not related to the management of CostadelS itself. The guest agrees to make good use of the rented property, thereby exempting CostadelS from any liability; the guest may be responsible for damage caused intentionally or otherwise by improper use of the accommodation.
· CostadelS reserves the right to update any of these terms at any time if required in accordance with the activity of CostadelS
· Protection of users’ personal data by CostadelS is in accordance with the Spanish Law 15/1999 on the protection of personal data, we inform you that your details are kept in the file for which CostadelS is responsible, the purpose of which is to manage the property
· It is also used, and provided that the customer has been listed, to report related services, offers and marketing campaigns
· The online booking of user services is voluntary with the provision of personal data (henceforth ‘personal data’) whose sole purpose is to complete the booking
· The data performed by the payment card company, in a payment gateway belonging to the bank with which it has subscribed to this service company or done in a secure environment, in which case CostadelS will not know such data
· Customers may exercise the rights of access, opposition, rectification and deletion of data by writing to the company, CostadelS.
· CostadelS guarantees that it has taken appropriate security measures in its facilities, systems and files. It also guarantees the confidentiality of ‘personal data, but discloses to the competent authorities ‘personal data’ and other information in its possession or accessible through its systems and is required under the laws and regulations applicable to this case
· System users online reservation guarantee and, in any case, the veracity, accuracy, validity and the authenticity of the ‘personal data’, and adhere to keep ‘the company’ informed.
Applicable law and jurisdiction
· These terms and conditions and/or general terms and conditions are governed by Spanish law
· CostadelS and users to resolve any dispute that may arise regarding their validity, execution or termination, in whole or in part, are submitted, expressly waiving their own jurisdiction or others that may, where appropriate, be applied to the jurisdiction of the courts of the city of Malaga.
· This contract constitutes the full and complete agreement between CostadelS and the user, and replaces all previous commitments, representations or agreements, written or oral, that may have previously existed between them.
Company information
Costadels AS
Registration number. 933 017 583
Address: Bernt Knudsens vei 8 B, 1176 Oslo, Norway
Phone: + 47 416 31 600
E-mail: info@costadelS.com
