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Frequently Asked Questions​

• Standard check-in time is from 16:00 to 23:00.

• A team member will meet you at the property at the agreed check-in time.

• We’ll contact you before your arrival to confirm the check-in time.

• Please contact Prop Eye upon arrival to ensure your timely check-in: Call +(34) 699 258 563 or info@prop-eye.com

• Standard check-in time is from 16:00 to 23:00.

• We can accommodate check-ins outside these hours.

• Contact us via email at least 2 days before your arrival.

• Provide your full name, rental address, date, and desired check-in time.

• Contact Prop Eye: info@prop-eye.com or call: +(34) 699 288 563.

• Fee for check-in outside standard check-in time please contact Prop Eye

• Standard check-out time is from 06:00 – 11:00.

• A team member will meet you at the property at the agreed check-out time.

• We’ll contact you before your departure to confirm the check-out time.

• Standard check-out hours are 06:00 – 11:00.

• We can accommodate check-out requests beyond standard hours.

• Contact us via e-mail at least 2 days before your departure.

• Provide your full name, rental details, and desired check-out time.

• Contact Prop Eye: info@prop-eye.com or call: +(34) 699 288 563.

• Fee for check-out outside standard check-out time please contact Prop Eye.

Our team will be present at the agreed check-out time to collect keys.

During the check-in process, our team will provide you with a checklist containing the Wi-Fi password.

The damage deposit is 1,500-2,000 Euros for Villas and 200–500 Euros for 1-3 bedroom apartments.

Refund typically occurs within 7 to 10 working days after check-out, barring any abnormality, breakage, or defects found during the inspection. If issues arise, deductions will be made.

We retain the right to use the deposit, in whole or in part, for necessary repairs or replacements.

For more information see Terms & Conditions

Yes, daily cleaning is provided.

Please email us at least 2 days before your arrival with your full name, rental apartment address, rental date, and check-in time.

• Contact Prop Eye: info@prop-eye.com or call: +(34) 699 288 563.

Fee for dayli cleaning contact Prop Eye.

Cancellations must be submitted in writing to info@costadels.com.

Cancellation fees are as follows:

    • From the booking date until 60 days before check-in: 0% fee of the total rent
    • From 59 days to 30 days before check-in: 60% fee of the total rent
    • Form 29 days to check-in date: 90% fee of the total rent
    • No-show: 100% fee of the total rent

We offer baby cot and baby chair rentals.

• Contact us via email at least 2 days before your arrival.

• Provide your full name, rental apartment address, rental date, and specifying your requirements.​ ​

• Contact Prop Eye: info@prop-eye.com or call: +(34) 699 288 563.

Fee for rental please contact Prop Eye.

If you booked your property through a third-party provider (e.g., Airbnb, Booking.com, etc.), please be aware that you are subject to the terms and conditions set by that provider, covering aspects such as payment, reservation, and cancellation.

• Ordinary check-in time is from 16.00 – 23.00.

• One from our team will meet you at the property at the agreed check-in time.

• We will contact you before your arrival to agree upon the check-in time.

• We would also ask you to call us upon arrival time so we are sure that you arrive on time. Please contact us by phone: + (34) 699 258 563.

• Ordinary check-in time is from 16.00 – 23.00.

• We can offer check-in time outside ordinary check-in time. 

• Please contact us by e-mail as early as possible, minimum 2 days before your arrival.

• Send us your full name, rental apartment address, rental date and the time you want to check-in.

• Use the following e-mail: info@prop-eye.com or call us +(34) 699 288 563

• The fee for check-in time outside ordinary check-in time is 50 Euros + VAT

• Ordinary check-out time is from 06.00 – 11.00.

• One from our team will meet you at the property at the agreed check-out time.

• We will contact you before your departure to agree upon the check-out time.

• Ordinary check-out time is from 06.00 – 11.00.

• We can offer check-out time outside ordinary check-out time.

• Please contact us by e-mail as early as possible, minimum 2 days before your departure.

• Send us your full name, rental apartment address, rental date and the time you want to check-out.

• Use the following e-mail: info@prop-eye.com or call us +(34) 699 288 563

• The fee for check-out time outside ordinary check-out time is 50 Euros + VAT

• Our team will meet you at the property at the check-out time that we have agreed upon.

• When we meet you at the property for check-in, our team will go through a checklist of the property and the Wi-fi password
will be in the checklist.

• The damage deposit is 1 500 Euros for Villas and 200 – 500 Euros for 1-3 bedrooms apartments.

• The damage deposit is usually refunded between 7 and 10 working days from your check-out date, provided that during
the inspection no abnormality, breakage or defect is found in the property, furniture, appliances and other elements. If this
is found, these will be deducted from the refund of the deposit

• We reserve the right to use all or part of the deposit to cover the cost of any repairs or replacements we have had to
undertake.

• Yes, we do daily cleaning.

• Please contact us by e-mail as early as possible, minimum 2 days before your arrival.

• Send us your full name, rental apartment address, rental date and the time you want to check-in.

• Use the following e-mail: info@prop-eye.com

• The fee is 30 Euros per hour per cleaning person. This does not include change of bed linen and towels.

• Cancellations must be made in writing to info@costadels.com 

• The following cancellation fees apply:

    • From the booking date until 24 hours after the booking: 0% of the total rent
    • From the booking date until 29 days before check-in: 30% of the total rent
    • From 28 days before until check-in: 100% of the total rent
    • No-show: 100% of the total rent

• Yes, we can arrange baby cot or baby chair

• Please contact us by e-mail as early as possible, minimum 2 days before your arrival.

• Send us your full name, rental apartment address, rental date and what you want and how many

• Use the following e-mail: info@prop-eye.com

• The fee is 5 Euros per day per baybe cot or baby chair

• If you reserved your property through a third-party provider (e.g., Airbnb, Booking.com, etc.), please note that you are bound by the terms and conditions of that third party provider, whether for payment, reservation, or cancellation

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