Frequently Asked Questions - Murcia

· Please contact our partner, Houses In The Sun, Call +(34) 667 592 527 or info@housesinthesun.net

· Standard check-in time is from 17:00 to 21:00.
· Please let us know what time you arrive, minimum 2 days before your arrival
· We would also ask you to call us upon arrival time so we are sure that you arrive on time
· Please contact our partner, Houses In The Sun, Call +(34) 667 592 527

· Standard check-in time is from 17:00 to 21:00.
· We can accommodate check-ins outside these hours.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your arrival: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-in time.

· Standard check-out time is from 08:00 – 11:00.
· Please let us know what time you will check-out.
· One from our team will meet you at the property at the agreed check-out time.
· If you have any questions, please contact our partner Houses In The Sun: info@housesinthesun.net or call: +(34) 667 592 527.

· Standard check-out hours are 08:00 – 11:00.
· We can accommodate check-out requests beyond standard hours.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your departure: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-out time.

• Our team will be present at the agreed check-out time to collect keys.

• During the check-in process, our team will provide you with a checklist containing the Wi-Fi password.

· Yes, daily cleaning is provided.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your arrival: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-out time.

The following terms apply to cancellations:

  • Booking Fee: A non-refundable booking fee of 1 EUR applies for reservations made between 365 and 5 days before check-in.

  • Payment: Payment for the reservation will be automatically charged to your credit card 5 days before check-in, unless payment has been made earlier. If there are insufficient funds on the credit card, you will receive an invoice.

  • Refunds:

    • A full refund will be provided for cancellations made up to 5 days before check-in.
    • No refund will be provided for cancellations made less than 5 days before check-in.

For further questions or assistance, please contact us.

· We offer baby cot and baby chair rentals.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your arrival: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-out time.

• If you booked your property through a third-party provider (e.g., Airbnb, Booking.com, etc.), please be aware that you are subject to the terms and conditions set by that provider, covering aspects such as payment, reservation, and cancellation.

Contact

''