Frequently Asked Questions​

· Please contact our partner, Houses In The Sun, Call +(34) 667 592 527 or info@housesinthesun.net

· Standard check-in time is from 15:00 to 20:00.
· Please let us know what time you arrive, minimum 2 days before your arrival
· We would also ask you to call us upon arrival time so we are sure that you arrive on time
· Please contact our partner, Houses In The Sun, Call +(34) 667 592 527

· Standard check-in time is from 15:00 to 20:00.
· We can accommodate check-ins outside these hours.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your arrival: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-in time.

· Standard check-out time is from 08:00 – 11:00.
· Please let us know what time you will check-out.
· One from our team will meet you at the property at the agreed check-out time.
· If you have any questions, please contact our partner Houses In The Sun: info@housesinthesun.net or call: +(34) 667 592 527.

· Standard check-out hours are 08:00 – 11:00.
· We can accommodate check-out requests beyond standard hours.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your departure: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-out time.

Our team will be present at the agreed check-out time to collect keys.

During the check-in process, our team will provide you with a checklist containing the Wi-Fi password.

· Yes, daily cleaning is provided.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your arrival: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-out time.

Cancellations must be made in writing to info@costadels.com
The cancellation conditions are:
· For cancellations up to and including 31 days before check-in:
  o The tenant receives a 100% refund of the amount paid
· For cancellations from 30 days before check-in:
  o The tenant receives a 0% refund of the amount paid

Bookings can only be made between 365 and 5 days before check-in

For bookings made 365 – 31 days before check-in:
· The tenant pays 100 EUR as a reservation fee.
· 30 days before check-in, the tenant pays the rent + cleaning fee, minus the reservation fee.

For bookings made 30 – 5 days before check-in:
· The tenant pays 100% of the rent and cleaning fee.

· We offer baby cot and baby chair rentals.
· Our partner, Houses In The Sun, will handle your requests including the cost of this service.
· Please contact Houses In The Sun as early as possible, minimum 2 days before your arrival: info@housesinthesun.net or call: +(34) 667 592 527.
· Provide your full name, rental address, rental date and specify your desired check-out time.

If you booked your property through a third-party provider (e.g., Airbnb, Booking.com, etc.), please be aware that you are subject to the terms and conditions set by that provider, covering aspects such as payment, reservation, and cancellation.